от компании (организации): IKEA. Химки в городе (населённом пункте): Химки, Россия
в отрасли экономики "Маркетинг, реклама, PR" → "Консультант"
с заработной платой: по договоренности
Вакансия № 9657015 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 11 августа 2024 года.
Дата обновления вакансии № 9657015 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 9657015 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Journey Team Leader
ABOUT JOB
To represent the customer voice, needs and expectations. To lead the creation of simple seamless and rewarding end to end journey in different customer meeting points.
To align and influence all stakeholders to work with a customer centric approach.
To monitor the effectiveness and efficiency of customer journey and secure continuous improvement.
ASSIGNMENTS
· Responsible to create an unforgettable and rewarding experience, including services across all channels, to inspire customers to return and become regular customers
· Responsible for implementing CEM (Customer Experience Management) application in the organization
· Measure customer satisfaction of the customer journey in order to identify opportunities for improvement of journeys both on- and offline as well as pre-during-post journey
· Identify and improve journeys and linked internal processes
· Lead the development of excellence in all journey steps including all services
· Responsible for implementation planning of BPL initiatives related to customer journeys
· Act as a member of the Customer team and proactively contribute to improving the customer experience in order to deliver to the common objectives and goals
· Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
· Continuously monitor and review the customer journey in order to identify improvement areas
· Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
REQUIREMENTS
· Minimum 10 years of experience in Customer Experience Management or similar and delivering results
· Minimum 5 years of experience in leading and influencing coworkers and teams
· Experience from working with multichannel customer journeys and customer support
· Experience from retail, preferably home furnishing sector
· Experience in planning, driving output and measuring performance (business and people)
· English level – Fluent
Откликнуться на эту вакансию: Customer Journey Team Leader
Предыдущая вакансия:
Вакансия № 9657012 на должность Монтажник (окна пвх) от компании ООО Окна-Пластик в городе (населенном пункте) Москва