от компании (организации): Stanley Black&Decker в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - промышленное оборудование"
с заработной платой: по договоренности
Вакансия № 11554031 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 24 октября 2024 года.
Дата обновления вакансии № 11554031 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 11554031 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technical Service Specialist
Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. Joining the Stanley Black & Decker team means joining one of the world's largest, fastest-growing, and most dynamic companies. It also means joining a team that has been globally recognized as one of the most innovative, sustainable, and rewarding companies in the world.
In order to follow service goals & objectives of our company, we need the designated resources to the Service department, to get transformation in Russia' after sales support. That need to ensure our objectives of convenience and speed are achieved and the quality of the repair service is such that it supports and enhances the company brands. We must provide a consistently high standard of technical support to dealers, repair agents and end users and as a result achieve Best in Class after sales service.
Key responsibilities:
- Customer satisfaction on repair times, quality and costs via management of the Service Network.
- Lead and report on market quality/warranty issues with Quality and Commercial teams.
- Parts process management, product information and distribution.
- Develop day-to-day contact with all service & quality functions.
- Visit & audit repair agents across agreed geographic territory.
- Developing new service partners in requested cities & coordination of their activity.
- New products launch & refreshing training. Organizing service trainings for agents according high standards of the company on site and via webinar technology.
- Manage and coordinate End user inquiries
- Determine and monitor repair time, spare parts pricing and margin.
- Being ‘Owner’ and key contact on all product quality related issues.
- Understand end users/key retailers/dealers requirement and implement actions accordingly.
- Warranty reduction and quality improvements.
- Repair Agent/Unit training and quality audit.
Requirements:
- Education - University degree Engineering or Marketing.
- Excellent knowledge of power tools or electrical and mechanical machines and equipment.
- Repair & maintenance experience of power tools or electrical and mechanical machines and equipment.
- Good communication skills.
- Working experience as a technical trainer is preferable.
- Verbal & written communication skills in English – not lower then intermediate level.
- Advanced level MS Power Point, MS Excel + VBA programming.
- Experience of working in SAP / SAP BW or equivalent pc programs is preferable.
- Highly organized with the ability to complete multi-tasks in a timely manner.
- Strong analytical skills.
- Certified / trained in use of Six Sigma or equivalent of business process improvements tools & techniques would be an advantage.
- Ability to prioritize and to handle multiple projects at the same time.
Terms and conditions:
- We offer a competitive salary and attractive benefits (voluntary medical insurance, life insurance, mobile communication, various employee incentive and development programs).
- Work in accordance with Russian labor legislation
Откликнуться на эту вакансию: Technical Service Specialist
Предыдущая вакансия:
Вакансия № 11554027 на должность Портной от компании ИП R O U Z Z E в городе (населенном пункте) Москва