от компании (организации): ООО Mars Information Services в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 1280300 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 26 августа 2024 года.
Дата обновления вакансии № 1280300 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 1280300 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Senior IT Service Analyst (Мoscow region, Stupino)
Mars IS is the global division of Mars, responsible for developing, implementing and continuously improving the IT Services that support our business processes. An opportunity exists for Senior Service Analyst covering Logistics (raw and pack materials), Manufacturing, Quality Management and Plant Maintenance areas within global service team, which has several offices over the globe. This is a permanent position based in Stupino (Moscow region), Russia.
THE JOB
Would you like to help business to be more effective by governing functional changes to applications? Improve IT support processes? Investigate not obvious issues in order to find root cause? Communicate with global teams in dozens of countries all over the world? To be part of IT hub of young and ambitious professionals? We do. You can.
This role provides functional and technical support for global business applications (SAP modules MM, PP, QM, PM / ETQ Reliance / LabVantage LIMS) with focus on EU region, around 50 factories. The role holder will be accountable for ensuring availability and efficiency of our IT services for the MARS Business Units within the designated functional area.
MAIN ACCOUNTABILITIES AND ACTIVITIES
- Operational excellence
- coordination of onsite and offshore contractors to meet SLAs for tickets resolution (incidents, requests); for problems resolution (root cause investigation, improvement activities based on issues trend)
- represent service team within network of key users and functional experts in region
- Projects successful delivery
- software release/upgrade cycle management
- service take on of new software rollouts from deployment teams
- software functional enhancements, based on business requests and recommended template solutions
- Applications service ownership & support processes continuous improvement based on ITIL framework
QUALIFICATION
- 3+ years of IT support experience for business applications (client-server), from service side or business side as a key user
- 1+ years of SAP experience from service or development / deployment side or from business side as a key user (modules MM, PP, QM, PM - experience in at least 1 of that modules)
- Fluent English (both verbal and written)
- ITIL framework usage experience is a plus
- Big international company experience is a plus
SKILLS
- Multitasking & priority settings
- Managing & measuring work
- Drive for result
- Conflict management
- Excellent communications skills
Откликнуться на эту вакансию: Senior IT Service Analyst (Мoscow region, Stupino)
Предыдущая вакансия:
Вакансия № 1280299 на должность Охранник от компании ООО Колос в городе (населенном пункте) Москва