от компании (организации): ООО Marel Food Systems в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - промышленное оборудование"
с заработной платой: по договоренности
Вакансия № 13736833 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 29 октября 2024 года.
Дата обновления вакансии № 13736833 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 13736833 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Care Manager
Purpose of the job
To coordinate the parts and service process on the basis of the strategic plan for a certain part of the market in such a way that the operational plan (order intake and performance indicators) is realized with the agreed turnover and profit development.
Main responsibilities
- To draw up the strategic and operational market plans for the relevant market area with the service manager, service departmental employees (Service coordinators) and the members of the cluster team (relevant Industry).
- To inform Technical Service Manager about performance of the Customer Support Engineers in the interest of customer satisfaction improvement.
- To meet the agreed targets effectively and efficiently through the active sale of parts and services and through proactive provision of services in close collaboration with the service department (SSU, cluster).
- To analyze customer data, technical market data and competitor data and to translate these into feedback for your own service department team and the rest of the internal organization.
- To optimize customer relations by means of frequent visits to customers, management of agents and internal organization and to act as a regular point of contact for customers during service and the sale of parts.
- To adequately find solution for technical problems through accurate analysis and then to arrange for schedule the service activities
- To correctly deal with cases covered by a guarantee, minimize the costs of failures and prosecute debtors.
Education and Experience
- Technical\technological college level
- General sales experience in a maintenance environment + 5 years
- Knowledge of aftermarket service processes and products, ideally worked in a sales or Service environment
We offer:
- Competitive package (fixed and bonus)
- Social package: medical and life insurance, travel insurance, mobile compensation
- Work with professional team
- Career opportunities
Откликнуться на эту вакансию: Customer Care Manager
Предыдущая вакансия:
Вакансия № 13736825 на должность Сотрудник склада в интернет-магазин от компании Аристос Ритейл в городе (населенном пункте) Москва