от компании (организации): Brainpower CIS в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Руководитель сервисного центра"
с заработной платой: по договоренности
Вакансия № 13773952 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 10 августа 2024 года.
Дата обновления вакансии № 13773952 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 13773952 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Head of Call Centre
We are looking for the CONTACT CENTER LEADER to achieve the main goal - to make sustainebly the benefits of sport accessible to the many thanks to great customer relationships!
RESPONSIBILITIES:
- Carries out the selection and training of customer support specialists;
- Ensures the operability of customer support services (lack of technical problems, automation, systematic implementation of new tools);
- Carries out staff management, draws up schedules, carries out the formulation of current and long-term tasks, holds individual meetings and meetings with the team;
- Carries out quality control;
- Co-build the vision, strategy, project;
- Optimizes the work processes of the support service;
- Manage internal and external processes linked to customers problematics: online and offline orders, problem in stores, problem of understandings...
- Manage an external contact center first line: write the scenarios, manage the quality, make audit, listen conversation, follow up the satisfaction of 1st line.
- Your mission is to protect our reputation by satisfying customers with your answers: in Yandex Market, in Social medias, in our satisfaction evaluation tools. You are a problem solver who satisfy at all price customers.
- Creates a training base for support service specialists aimed at improving their professionalism;
SKILLS AND COMPETENCIES:
- Relevant experience in contact center as leader
- Fluent Russian, English
- Strong time management, sense of responsibility and organization
- You are a team-player: you coached already many teams
- Communication skills: with frontline exposure... you show example by answering yourself to customers.
- Versatility & stress resistance: you are able to adapt to many contexts.
- Must possess the ability to swiftly recalibrate – or even complete transform – operations in the face of shifting circumstances.
- You have passion for digital and technologies which enhance users’ relationships.
Откликнуться на эту вакансию: Head of Call Centre
Предыдущая вакансия:
Вакансия № 13773950 на должность Директор по сервису (Новосибирск) от компании Kelly Services в городе (населенном пункте) Москва