от компании (организации): ООО АЙКЬЮВИА СОЛЮШНС в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 14573047 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 13 сентября 2024 года.
Дата обновления вакансии № 14573047 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 14573047 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Site IT Support Engineer
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Purpose: provide hands-on support to local end-users, to restore service, identify and correct core problem
Tasks:
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
- Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
- Provide assistance in the areas of Site Support and project specific assignments
- Participate on global and regional projects
- Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications
- Perform daily monitoring of systems and troubleshooting
Requirements:
- Bachelor’s Degree in Computer Science or related field
- 1+ year experience of IT support within international company
- ITIL3 Foundation certification would be a plus
- Exposure to Macs, iPhones, Android devices and ServiceNow a plus
- Knowledge of PC software (Microsoft operating systems and applications suites, email systems, etc.), workstation and networking technologies
- Excellent verbal and written communication skills in Russian and English
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
- Strong analytical and trouble shooting skills
AWARDS – IQVIA is an exciting place to be right now:
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
- Recognised by ScripAwards18 as Best Contract Research Organisation
- Elected as one of the 2019 FORTUNE "World's Most Admired Companies®". IQVIA received the distinction in FORTUNE’s Healthcare: Pharmacy and Other Services category with high marks in quality of management, effectiveness in conducting business globally, wise use of corporate assets, and value as a long-term investment.
Why to join IQVIA
With IQVIA, you’ll have access to one of the world’s highest-regarded service organizations in the Life Science Sector, providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects for Pharma Companies, Biotech & Medical Device Companies.
Our connections to the whole Health Care Ecosystem can lead you to innovative research pursuits you’ll be proud to help advance.
Откликнуться на эту вакансию: Site IT Support Engineer
Предыдущая вакансия:
Вакансия № 14573042 на должность Менеджер по продажам и работе с клиентами от компании ООО Академия Управления Финансами и Инвестициями в городе (населенном пункте) Москва