от компании (организации): G-Core Labs в городе (населённом пункте): Москва, Россия
в отрасли экономики "Консультирование" → "Информационные технологии"
с заработной платой: по договоренности
Вакансия № 15783997 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 2 ноября 2024 года.
Дата обновления вакансии № 15783997 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 15783997 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technical Account Manager
G-CORE LABS is a world's leading global web services provider with cutting-edge features and advanced security. We provide efficient services for all modern web needs: CDN, Hosting, Storage, Media Platform, Security, Cloud.
G-Core Labs team is looking for a Technical Account Manager whose role is to build relationships with the company's key customers. The main tasks of TAM: to represent clients' interests, to help clients' businesses grow using G-Core Labs services, to inform about the work of services, to be a link between the client and the G-Core Labs teams.
What you will do:
- Accelerate customer adoption of G-Core Labs products (Cloud/Hosting/CDN/Storage/DDoS Protection and etc) by leading the implementation journey
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
- Advocate for customer needs in order to overcome adoption blockers and issues
- Lead across multiple work streams and teams to maintain customer momentum
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps
- Understand customer’s business and technical needs
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments (incidents and maintenance)
Required Skills:
- 5+ years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs
- Experience supporting customers in one of the following: cloud operations (launch, capacity planning, product release management), technical support, escalation management, IT consulting
- Understanding the following: IT operations, service management, cloud/hosting services basics
- Excellent interpersonal, written and verbal communication skills
- Strong writing skills with the ability to write clearly and quickly, to explain technical concepts to a non-technical audience
- Upper-Intermediate English
- Trust building skill
- Experience of successful negotiation
- Conflict management skill
- Experience of making decisions, considering the interests of all parties
Desired Skills:
- Experience in customer support process development
- Experience with Data Center Infrastructure Management, NOC and connectivity services
- Ability to manage a cross-functional team
We offer:
- Official employment
- Competitive official salary (as declared to the candidate) from the first working day including the probation period
- Wide opportunities for professional and career growth
- Comfortable office in the centre
- Enthusiastic and advanced team
- Competent and skilled management
- English language courses
- Excellent coffee, tea, fruit, vegetables, sandwiches in the office
- Medical insurance (dental services included)
Откликнуться на эту вакансию: Technical Account Manager
Предыдущая вакансия:
Вакансия № 15783996 на должность Прораб отделочных работ от компании Домашний мастер в городе (населенном пункте) Москва