от компании (организации): Smartcat в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: от 40000 руб.
Вакансия № 16182184 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 27 июля 2024 года.
Дата обновления вакансии № 16182184 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 16182184 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Support Engineer
About our company
Smartcat is the operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.
Mission
The mission of Support Engineer is to address our customers’ needs by offering assistance with passion and approachability and escalating issues (feature requests, bugs, etc.) to the development team. By delivering excellent support to our amazing users, you’re expected to maintain a 100% customer satisfaction rate in this role.
Your outcomes are:
- Resolve customer support inquiries and requests in modern ticketing systems such as Zendesk and YouTrack
- Brainstorm and troubleshoot complex issues
- Develop and maintain documentation for the user's help center and internal usage
- Escalate customer inquiries and requests to other teams (Product, development, success, etc.)
- Engage and collaborate with engineers, analysts, testers, success managers, and product managers
Requirements:
- Excellent written communication skills in English and Russian
- Truly love helping and teaching people
- Possess exceptional troubleshooting and problem-solving skills
- Bonus points for demonstrated technical support and quality assurance experience
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Experience working with remote teams
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Being eager for success and aggressive for growth
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Openness to feedback and others’ opinions and ideas
Откликнуться на эту вакансию: Support Engineer
Предыдущая вакансия:
Вакансия № 16182177 на должность Дорожный рабочий от компании ООО ЧАЗ Потенциал и К в городе (населенном пункте) Клин