от компании (организации): ApprovalMax в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Консалтинг, аутсорсинг"
с заработной платой: по договоренности
Вакансия № 16260862 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Дата обновления вакансии № 16260862 на сайте Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 16260862 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Success Manager
ApprovalMax is an innovative cloud approval workflow system that enables spend control and optimization for organizations of all sizes. We are hiring an experienced Customer Success Manager to help us keep growing in UK. If you are dedicated and ambitious, ApprovalMax is an excellent place to grow your career.
Responsibilities for Customer Success Manager
- Assist customers as needed with setting up and navigating programs or software associated with a product or service via different channels (email, phone, chat)
- Help in creating training courses and educational materials and holding Setup&Training meetings with ApprovalMax clients
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company by sharing the feedback with the Development and Product team
- Become a trusted advisor of the client and locate brand ambassadors to share the product's benefit and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Experience to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Contribute to optimize existing team processes and actively enhance all Customer Success initiatives
Qualifications for Customer Success Manager
- 1-3 years of experience in presales engineering or customer success position strongly preferred
- 1-3 years of experience in Finance/Accounting sphere (knowledge of Xero, QBO ecosystems and etc)
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Technical skills will be an advantage
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
- Experience in providing trainings
- Ability to establish milestones and keep all team members on task
What’s in it for you?
- Competitive salary.
- The option to work from home and / or co-working locations.
- Being part of a great and successful team.
- With us expanding, your career may accelerate fast.
- Flexible location: work from anywhere you like.
Откликнуться на эту вакансию: Customer Success Manager
Предыдущая вакансия:
Вакансия № 16260856 на должность Старший продавец от компании 1000 и одна сумка в городе (населенном пункте) Москва