от компании (организации): Binance в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 17037628 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 16 сентября 2024 года.
Дата обновления вакансии № 17037628 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17037628 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Support Representative (Russian & English)
Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.
Binance is the no. 1 crypto-currency exchange in the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Russian & English, applicants need to speak both languages.
Responsibilities:
- Handle back office tickets, and provide 7*24H online inquiries and email replies services to customers.
- Handle customer inquiries, advice, and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases, or ad hoc tasks.
Requirements:
- College degree or above;
- Fluent Russian language, and advanced English speaker;
- Minimum 1-year experience in customer service, preferably in the finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork spirit.
- Ability to work under pressure, strong communication skills, and exceed beyond expectations.
- Passionate for the customer service industry and can accept working under different work shifts, including night shift.
Conditions:
- Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
- Fast-moving, challenging and unique business problems
- International work environment and flat organization
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
IMPORTANT: Successful candidates would need to attend a 3-week online training program
Откликнуться на эту вакансию: Customer Support Representative (Russian & English)
Предыдущая вакансия:
Вакансия № 17037623 на должность Полицейский спецполка ГУ МВД по Московской обл. (г.Долгопрудный) от компании Полк полиции (по охране общественного порядка при проведении массовых мероприятий) Главного Управления МВД России по Московской области в городе (населенном пункте) Немчиновка