от компании (организации): ООО Хавейл Мотор Рус в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "CRM системы"
с заработной платой: по договоренности
Вакансия № 17422858 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 9 ноября 2024 года.
Дата обновления вакансии № 17422858 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 11 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17422858 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: CRM Specialist / CRM Senior Specialist
Haval Motor Rus LLC is committed to develop the Haval brand with focusing on crossovers and SUVs.
The goal of our HR policy is to attract best specialists who can be competitive at the international manpower market as well as professionals who will become a driving power of our Company.
Trust, awareness and respect are the basis of our strategy.
We are looking for you to realize together the Haval brand as a car dream.
Responsibilities:
- Creation of CRM strategy to ensure sales and service performances of the Company: designing customer segmentation strategy, creation communication plan for each segment;
- Collaboration with Sales, Aftersales departments in order to create effective CRM strategy that meets business needs and requirements;
- Implementation of new solutions into the CRM system (i.e. personal offers, advanced analytics etc.);
- Building of regular lead management process and communication strategy:
- Implementation of prior mailing process to customers – on monthly basis;
- Development and implementation of automated mailings system that will distribute leads into the dealer network;
- Development of KPIs and motivation system for dealers to work effectively with hot leads, control KPIs fulfillment;
- Preparation of supportive training kit how to deal with leads in the most effective way (scripts, training etc.).
- Designing of special loyalty programs in order to retain old customers and attract new ones;
- Campaign’s effectiveness analysis and KPIs measurement;
- Active work with sales & marketing team on loyalty products creation and implementation to the dealers network;
- Supervision of “personal data” project that includes implementation of processes and procedures in order to comply with requirements of the Personal Data Law;
- Coordination with all counterparties (Bank, Insurance companies, etc.) in order to implement procedures of personal data transfer in full accordance with the Russian Legislation;
- Database maintenance and management including project coordination of data migration and regular updating of customer data (contact and personal information);
- Managing of regular and ad-hoc projects related to CRM field.
Requirements:
- University Degree in Marketing, Sociology;
- 3-5 years of relevant experience with a car-manufacturer;
- MS Office;
- Knowledge of CRM solutions and systems;
- Excellent presentation and communication skills, result-oriented, sense of responsibility, self-organized and self-motivated, active, good team player;
- Good knowledge of Google Analytics;
- Knowledge of project management and web design best practices;
- Understanding of social media metrics; able to interpret the results and take action to increase effectiveness of social media campaigns;
- Good command of English (Upper-Intermediate and above).
Company offers:
- Office at m/s Kaluzhskaya, 2 min.by walking;
- Flexible start of working (from 8-00 to 09-30), five-day week;
- Benefit package (meal allowance, medical insurance);
- Competitive salary, bonus payment based on work results;
- Opportunity of professional development and growth in the dynamic and fast-growing Company.
Откликнуться на эту вакансию: CRM Specialist / CRM Senior Specialist
Предыдущая вакансия:
Вакансия № 17422854 на должность Помощник инженера ПТО (чертежник) от компании ООО Сириус в городе (населенном пункте) Москва