от компании (организации): LC Waikiki в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Электронная коммерция"
с заработной платой: по договоренности
Вакансия № 18348216 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 12 августа 2024 года.
Дата обновления вакансии № 18348216 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 18348216 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: E-commerce operation support specialist
Responsibilities:
- Make sure that customer suggestions, requests and complaints regarding Online Store are reported on a monthly basis and inform his/her manager about the repetitive ones.
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Track performance of Call Center: issue types, calls duration. Make suggestions about further customer service improvement and cost reduction.
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Follow up daily if there is a “Withdrawal Without Order” when order is created, carries out return transactions of detected withdrawals without an order.
- Detect and solve the problems which may arise when sales documents and return documents (invoice and note of expenses) are sent to the customer.
- Carry out the determined transactions when cargos are not delivered to customers due to lack of address for example.
- Responds to the customer demands and complaints regarding customer memberships (filling in/updating the membership form, details, being a member in the e-mail list or leaving membership, forgetting the password, verification of the telephone number etc.) and provides support through the available communication channel when necessary.
- Make necessary reviews for the customer returns resulting from the deterioration of campaign conditions or missing payment for any reason, solves the systematic errors if any, contacts customers and gives them the necessary information.
- Carries out the processes of Cash on Delivery, approval of Transfer/EFT orders, cancelling and returning them, LCW money identification etc. Closes the repayment record for the cancellations and returns which have been repaid.
- Checks transfer/EFT payments on his/her bank account on a daily basis. Detects the relevant orders on the system, follows up missing/over payment status and approves the payment. Makes sure that unmatching cash inflows enter into our office system 100% correctly.
Requirements: - University Graduate Preferable (Business Administration, Management)
- 2- 4 years of Customer Service Experience, preferable e-commerce.
- Excellent Knowledge of Microsoft Office especially Excel, Analytics tools, and Digital Marketing tools
- Very Good English Language (Written and Spoken)
- Retail Background is preferable.
- Ability to multitask and perform under tight deadlines.
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At LC Waikiki, our values being virtuous, achieving together, extensive expertise, being customer-oriented, challenging the difficulties.
So if you ready to dynamism and want to grow with challenges, come and join us!
Откликнуться на эту вакансию: E-commerce operation support specialist
Предыдущая вакансия:
Вакансия № 18348213 на должность Product-аналитик от компании Сантехника-Онлайн в городе (населенном пункте) Москва