от компании (организации): Playtronica в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: до 80000 руб.
Вакансия № 19067683 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 26 августа 2024 года.
Дата обновления вакансии № 19067683 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 19067683 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Manager of Customer Support Department
Playtronica is a music device shop and an event agency. Our agency’s clients include Timberland, Lush, Mercedes-Benz and other large brands. VOGUE and The Guardian write about us. At the shop, we sell music devices designed by us.
Now we need a manager that will build an effective system of customer support.
What you will do:
-
be responsible for hiring and training of the customer support specialists, their adaptation and growth,
-
develop an evaluation method for work efficiency of your team and its members,
-
organize the work of the team, monitor their work load and distribute the tasks evenly,
-
check the team members’ work in a time tracker and calculate the salary,
-
create customer support guidelines,
-
revise the system of answer templates and improve it,
-
decrease the response waiting time,
-
produce reports on key variables,
-
investigate and resolve customer complaints, incl. complex incidents,
-
deal with returns,
-
apply the latest and greatest customer happiness practices.
We expect you to:
-
have an experience of working in customer support for at least 2 years,
-
have a good understanding of what makes customer experience great,
-
know the cutting-edge tools of customer support, follow the global trends and be able to put them into practice,
-
have a good command of Google Sheets, Slack, Zendesk,
-
be fluent in Russian, English,
-
have excellent communication, analytical, and research skills,
-
be responsible, honest, and attentive to detail,
-
strive for constant improvement of your skills.
What do we offer:
-
remote work and flexible working time: you can work from any part of the globe,
-
interesting tasks: we are a start-up, so many tasks will be new to you and to us, and thus you can apply all your creativity in solving them,
-
a team of active and young professionals, passionate with their work.
We only consider candidates with a cover letter. Please write why you would like to join the Playtronica team. Thank you!
Откликнуться на эту вакансию: Manager of Customer Support Department
Предыдущая вакансия:
Вакансия № 19067682 на должность Разнорабочий от компании ООО Maximov Group в городе (населенном пункте) Москва