от компании (организации): Pre-Interviews в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Контент"
с заработной платой: по договоренности
Вакансия № 19626250 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 17 августа 2024 года.
Дата обновления вакансии № 19626250 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 19626250 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
гибкий график
Дополнительные сведения о вакансии: Customer Experience Specialist
We are a technology startup based in Vancouver, BC, Canada, with an international IT team that built a technology platform iGMS (vacation rental management software) for Airbnb hosts and vacation rental managers around the world. We are looking for a new Customer Experience Specialist (New York Time Zone) to join our strong and empathic team of professionals.
Job description
In your role, you will provide incredible customer care to our current customers, offering a high level of service over chat, email, outbound phone and video calls (sometimes).
Quick summary of the work terms:
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8-hour shifts, 9 am to 5 pm EST (from 3pm to 11pm, Central European Time).
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4 days per week, Saturday, Sunday, and Wednesday are always included.
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This is the remote position.
Responsibilities:
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Building customer relations by providing extraordinary customer care via chat, email on a daily basis, and outbound phone and video calls per request.
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Follow up customers regularly in their requests to ensure the correct solution was carried out.
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Develop instructions and tutorials for Help Desk, and document other communication including internal instructions, video scripts, sales pitches, etc.
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Craft marketing emails and blog posts related to the product or customer experience.
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Represent the voice of the customer to provide input into every core product, marketing, and sales process.
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Assist our current customers with newly launched features via video calls (upon new releases or per customer request).
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Troubleshoot technical problems and report the issues to the development and design team.
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Work in close collaboration with the tech and marketing teams.
Requirements
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MUST: Fluent level of written and spoken English.
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At least 6 months of experience creating different types of content (blog posts, emails, instructions, website content, etc).
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Stress tolerance and personal resiliency.
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Ability to multitask and juggle many assignments simultaneously.
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At least 2 years of experience in SaaS customer support, front line.
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Empathy, patience, and a positive approach.
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Excellent verbal and written communication skills.
Additional bonuses for:
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Experience with Jira, Confluence, HubSpot, MS Office, and Google Docs or its equivalents.
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Experience with WordPress or any other CMS.
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Russian language (some basic knowledge would be an advantage).
We offer:
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Work in a young, ambitious and professional team.
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Full-time remote job.
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Interesting tasks and rapid professional development in a dynamic IT company.
How to apply
Откликнуться на эту вакансию: Customer Experience Specialist
Предыдущая вакансия:
Вакансия № 19626245 на должность Контент менеджер от компании ООО Лэд-Технолоджи в городе (населенном пункте) Москва