от компании (организации): ООО Marel Food Systems в городе (населённом пункте): Москва, Россия
в отрасли экономики "Инсталляция и сервис" → "Менеджер по сервису - промышленное оборудование"
с заработной платой: по договоренности
Вакансия № 20702137 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 24 сентября 2024 года.
Дата обновления вакансии № 20702137 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 20702137 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer support coordinator
Purpose of the job
Customer Support Coordinator (CSC) serves as the key customer representative and point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request. The CSC should also pro-actively work to provide and promote service solutions and spare parts to the customers.
Main responsibilities
- Receive and process customer requests for service and spare parts
- Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
- Close dialogue with customer to understand needs and urgency of requests
- Actively promote solutions to customers
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements
- Answer the request when possible, and when needed direct the request to the right function in Marel, e.g. TSE or SPC
- Prepare service events (resources, spare parts etc.) with SPC and Scheduler
- Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
- Create and update case and work orders
- Pro-actively follow up with customer if there are changes to the plan
- Update customer about status and progress on his requests in a proactive manner
- Follow up on executed events, including going through service reports and follow up with customer
- Follow up on actions in service reports
- Ensure the customer is totally satisfied by engaging strongly with him through customer journey
- Escalate unresolved concerns to manager or other functions
- Close dialogue with CCM, SPC, SCC and TSE to ensure aligned and pro-active approach and communication to customer, primary channel of communication to customer should be through CSC
- Manage the customer expectations and customer information (data in system, case readiness)
Education and Experience
- Higher education (technical preferred)
- Communication, customer relations or similar training preferred
- Knowledge of customer service processes and preferably worked in a Sales/Service environment.
- Experience of using an ERP, CRM or field service management systems.
- English skills, both written and verbal
We offer:
- Competitive package (fixed and annual bonus)
- Social package: medical and life insurance, travel insurance, mobile compensation
- Work with professional team
- Hybrid working schedule: office/home
- Career opportunities
Откликнуться на эту вакансию: Customer support coordinator
Предыдущая вакансия:
Вакансия № 20702131 на должность Оператор 3D-принтера от компании ООО НИЦ Кибернетики и Автоматики (Cybercom Ltd.) в городе (населенном пункте) Москва