от компании (организации): АО Citibank в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Консалтинг, аутсорсинг"
с заработной платой: по договоренности
Вакансия № 20728721 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 24 октября 2024 года.
Дата обновления вакансии № 20728721 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 20728721 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Infrastructure Analyst (Treasury)
The Infrastructure Analyst is an intermediate level role responsible for trade floor desktop support within agreed service standards for all faults occurring at the desktop, help desk administration activities, including network maintenance, technical guidance and controls. The overall objective function as part of a complete service team providing the solution most effective to meet our customer's needs and provide stable and reliable production environment for full life cycle of a trade for Russian trading departments.
Responsibilities:
- Provide desktop support for trade floor within agreed service standards.
- Maintain production environment for Russian trading departments
- Priorities, classify and resolve problems utilizing remote tools or via desktop visit with hands-on troubleshooting where necessary.
- Working closely with other departments to ensure successful support of existing environment and new projects and installations.
- Participate in testing activities, including the creation and execution of basic test scripts
- Dealing with customer non-fault related technology requests (e.g. hardware installation: PCs and printers deployment).
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Identify through communication with other groups and statistics available from Problem Management systems frequently repetitive faults. Own these faults, investigate them and implement permanent fixes.
Qualifications:
- 3+ years of previous relevant experience
- Effective written and verbal communication skills
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Skills:
- Conversational English/Russian
- Problem management and investigation skills
- Communication skills
- Organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.
- Strong self-management and be ready to use own initiative
- Remain calm and objective in a high-pressure environment
Knowledge/Experience:
- Microsoft Products/OS, desktop and servers
- Basic Networking Skills
- Clearing systems and general banking systems
- Problem and incident management
- Interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments
- Working in a heavily controls-focused environment
- Experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components.
- Peripherals support experience (desk phones, videoconferencing, printers, dealer boards)
- IPC Unigy Telephony
- Market Data: Reuters, Bloomberg
Education:
- Bachelor’s/University degree or equivalent experience
- MCP/ MCTS on Windows 7/10 or other Microsoft certification is a plus
- ITIL or other certification on Service Management is a plus
Откликнуться на эту вакансию: Infrastructure Analyst (Treasury)
Предыдущая вакансия:
Вакансия № 20728715 на должность Field service engineer/ Инженер технической поддержки от компании Атос АйТи Солюшенс энд Сервисез в городе (населенном пункте) Кашира