от компании (организации): Тинькофф в городе (населённом пункте): Москва, Россия
в отрасли экономики "Управление персоналом, тренинги" → "Тренинги"
с заработной платой: по договоренности
Вакансия № 21620184 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 20 октября 2024 года.
Дата обновления вакансии № 21620184 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 15 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 21620184 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Training coordinator (customer service) (Tinkoff Asia)
Tinkoff Asia is a new ambitious project focusing on international expansion and expanding our financial ecosystem to the new markets in the South-East Asia. Essentially, we are a fintech startup within a larger organization – with all the resources and experience of the big Tinkoff Bank and a drive to make things happen fast.
Training coordinator is a vital role for our customer service unit to ensure that fully trained customer service agents are ready for a smooth launch of new products, show good progress on a learning curve (days 1-90) and continue building up skills to deliver high quality customer experience.
Responsibilities
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Locate and import from the bigger Tinkoff Bank any best practices, training agendas, tools and KPIs that you would find relevant and useful.
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Coordinate with the training team at the local contact center outsourcer(s) to align their soft training program with Tinkoff values and standards.
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Facilitate train-the-trainer knowledge transfer, ensure that outsourcer-side trainers are able to build product-specific training agenda and keep it up-to-date.
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Make decisions on the best training format, tools, etc.
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Coordinate with external agencies the translation of training materials into English.
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Selectively observe training delivery from within the classroom or remotely.
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Implement a set of KPIs reflecting the training process and its short-term and long-term impact on agent performance.
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Design and implement process for knowledge updates, refresher training and long-term skill development.
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We expect most of training (both for soft skills and product-specific training) to be delivered by the external trainers. Therefore, training coordinator is not expected to deliver any actual training themselves. Instead, it is more of a project- and process-management role for everything training-related, but with a significant hands-on component.
Requirements
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Ability to design / adapt training process based on adult learning principles.
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Knowledge of training methodology, experience building training agendas a plus.
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Understanding or pros and cons of in-class and remote training, lectures and workshops, individual and team activities, etc.
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Experience with e-learning course design tools.
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Good written and spoken English.
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Ability to travel internationally, possibly for extended periods of time (up to 3 months).
We offer
- Work in the office near the Vodny Stadion metro station.
- Professional Development. You will get access to a library of technical literature, training and workshops for employees
- Health care. We will issue a VHI policy with dentistry and accident insurance. We will offer preferential insurance to your relatives
- Free fitness room Tinkoff Sport. Use fitness equipment, attend group programs, warm up in the sauna, participate in football, volleyball and ice hockey tournaments
- Free lunches at Tinkoff Cafe. And if you want to have a snack, there is a kitchen on each floor with tea, coffee and fruit.
- Decent salary - we will discuss it at an interview
Откликнуться на эту вакансию: Training coordinator (customer service) (Tinkoff Asia)
Предыдущая вакансия:
Вакансия № 21620182 на должность Тренер от компании Союзспецодежда в городе (населенном пункте) Москва