от компании (организации): ООО Nike в городе (населённом пункте): Москва, Россия
в отрасли экономики "Высший и средний менеджмент" → "Транспорт, логистика"
с заработной платой: по договоренности
Вакансия № 2883513 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Вторник, 8 октября 2024 года.
Дата обновления вакансии № 2883513 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 2883513 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Account Operations Lead (Supply Chain)
Responsibilities:
In-season Execution
- Establish efficient order management processes to plan and deliver
seasonal order books – including overseeing the order entry (OE) and
orderbook reconciliation (OBR) processes
- Ensure customer service excellence is provided to the Account by
supporting the team of Account Operations Specialists (AOS) to manage
services and ensure quick resolution of (logistics) issues
- Manage daily/weekly operational performance - set performance targets
on key performance indicators and facilitate regular updates/reviews,
assign ownership on the various team levels – including volume & value
KPIs
- Facilitate decision making & corrective actions in an effective way,
ensure escalation of relevant issues to higher management in a timely & actionable
manner
- Play key Operations role within Integrated Account Team to ensure
healthy marketplace, mutual profitable growth and effective mechanics of
inventory management
- Lead the internal shipping goal setting process for Account including
customer visits to align with Account at least bi-weekly
- Monitor monthly shipping progress against target for Account/s and
conduct shipping reviews to capture issues and take learnings
Process Management & Improvement
- Implement/drive management standards for executing key operational processes within Customer Ops. Ensure full documentation of all processes is in place
- Drive continuous process improvements - identify opportunities on operational/tactical level, conduct root-cause analysis and contribute input to Customer Operations Development Manager (CODM) for capability building
- Evolve the influence of customer operations along the category game plan in line with strategic direction to optimize the order book for efficient execution
- Ensure Customer Operations practices with Account/s are compliant with legal and Nike policy requirements
- Provide support to CODM in capability building where required – including implementation and assessing business benefits
- Integrate best practices and new capabilities as delivered by the central European Headquarters team and/or local initiatives
Relationship Management
- Develop and maintain relationships with key stakeholders across the
Nike Matrix and with Account; establish and maintain an operational
alliance with neighboring functions (CO COE, Cat Ops, ELC, Sales,
DPIM, Merch)
- Lead the COPS team (Account Operations Specialists) in their role as
part of the Integrated Account teams
- Participate in the Europe Account Operations Lead community and build
network with peers
- Develop thorough understanding of the customers’ strategic and
operational business issues and work on collaborative solutions to drive
efficiency in daily execution
Team Management
- Lead, coach, drive and inspire the team of Account Operations
Specialists to deliver against team / Account goals
- Drive employee Coaching for Excellence process and performance
monitoring, recognition and rewards for Account Operations Specialists
- Create and advise on individual development plans for AOS
- Provide employee performance information to DCO in a timely manner
and collaborate with DCO on hiring/performance
management/recognition and rewards
- Lead by example, apply high standards consistent with Nike’s values to
everyday behavior and interactions
Requirements:
Education:
Min Bachelor degree in Business Management or other relevant area
Experience:
4-5 years of relevant experience in Commercial field and/or in Operations/Supply Chain
Strong Customer Service/Logistics/Operational experience
Ability to build, coach and monitor a team
People management experience 2+years
Understanding of customer service values and behaviors
Preference:
Computer skills: MS Word, Windows, Excel, Power Point
SAP knowledge
Languages:
Fluency in English. Both written and spoken.
Откликнуться на эту вакансию: Account Operations Lead (Supply Chain)
Предыдущая вакансия:
Вакансия № 2883505 на должность Коммерческий директор транспортно-логистической компании МБ-Феско Транс от компании ПАО FESCO (Дальневосточное морское пароходство) в городе (населенном пункте) Москва