от компании (организации): Multilogin Software Ltd. в городе (населённом пункте): Москва, Россия
в отрасли экономики "Банки, инвестиции, лизинг" → "Паевые фонды"
с заработной платой: по договоренности
Вакансия № 29773708 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 28 сентября 2024 года.
Дата обновления вакансии № 29773708 на сайте Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 29773708 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Technical Support Specialist RU+ENG (remote)
Since 2015, Multilogin is the leader in the anti-detect browser industry.
We are looking for a Technical Support Specialist to join our Engineering department and help our Russian and English-speaking users by providing technical investigation, information and resolution to complex customer inquiries.
You will be both helping the customer support team with information / documentation and talking directly with customers to help them out with configuration and deeper technical issues.
Responsibilities:
- Provide technical support to customers through various channels including Email, Live chats, Telegram, Skype call, TeamViewer, etc;
- Handle billing related operations, assist users with all automation-related questions and issues
- Assist the sales team in driving new sales and managing renewals
- Educate users about our product to enhance their understanding and user experience
- Proactively follow up on unresolved issues and ask users for feedback, provide insights from users and current working processes
- Report bugs and feature requests
- Follow up on bugs reported by users to resolve issues and provide sufficient info
- Pass documentation requests to the documentation team
- Perform various other tasks including but not limited to software testing as required
Job requirements
- 1+ year of work experience in technical support or relevant technical background is required
- Excellent spoken and written communication skill in English and one of our secondary languages and Russian
- Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts for teammates in European/Russian time zone)
- Strong empathy skills
- Strong desire to help users and solve any kind of issues
- Knowledge about SQL databases and queries
- Excellent communication and problem-solving skills
Nice to have: - Knowledge about Selenium or Puppeteer for automation
We are offering:
- 100% Remote work from anywhere
- International team with colleagues from more than 20 countries
- Sport/fitness budget
- Budget to set up your home office and buy equipment (e.g. laptop, screen, etc.)
- Paid vacations and days off
Откликнуться на эту вакансию: Technical Support Specialist RU+ENG (remote)
Предыдущая вакансия:
Вакансия № 29773690 на должность Актер / оператор квеста от компании Квесты в реальности INCUBO в городе (населенном пункте) Москва