от компании (организации): Orange Business Services в городе (населённом пункте): Москва, Россия
в отрасли экономики "Консультирование" → "Информационные технологии"
с заработной платой: по договоренности
Вакансия № 3004153 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 27 июля 2024 года.
Дата обновления вакансии № 3004153 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 3004153 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Experinece Manager
We’re looking for an inspired and passionate team member willing to take over our Customer Experience management program and share our greatest ambition: to provide an unmatched customer experience.
Orange Business Services is an international worldwide telecommunications & IT company working in B2B and targeting on large and multinational enterprise. We provide a wide variety of services, including connectivity (landlines, sat), unified communications, security solutions, applications for business and many more.
Orange is a digital and caring employer. We value professionalism, agility, true engagement, we care for our employees and our customers, we respect the diversity — and we need a person that shares the same values as we do.
Given a team of customer feedback managers the Customer Experience Manager main responsibilities would be:
- Initiate and manage CX improvement projects, keep track of related projects and provide the full picture of CX management to the management team
- Be an owner for the customer satisfaction surveying & feedback (trigger) management processes: conduct the survey preparation and launch, update the questionnaires, keep the process aligned with the international CX team, collect the survey data, analyze and provide timely reports
- Research the customer satisfaction & dissatisfaction factors along the Customer Journey, identify the root-cause of the dissatisfaction and propose the actions to improve the processes or tools to cover the gaps
- Run (design thinking) workshops with Key users and Clients stakeholders based on customer – centric ideology to align on actions plan to improve processes & CX;
- Identify our possibilities/opportunities to exceed the customer expectations wherever possible and propose reasonable actions to do so
- Participate in building a quality-centric and continuous improvement corporate culture and be a role model for others
Qualifications:
- Bachelor’s degree in relevant field (management, marketing, social science) or 3–5 years relevant experience
- A proven record of managing projects or processes in CX area
- Previous experience with customer centric process design methods
- A good practical knowledge in business process modeling, analysis and optimization or redesign
- Ability to draw upon data, strong analytical skills, a practical experience with stats/data analysis
- Must be a passionate customer advocate and a ‘change agent’, strong communication and influencing skills, presentation skills, a team player
- A self-managed person able to set proper goals and priorities, business-savvy
- English level upper-intermediate;
WE offer:
Opportunity to develop your career in international innovative environment.
Competitive salary and bonus plan, medical and life insurance, fitness center discount.
Nice and friendly environment.
Flexible working hours and remote working day!
Comfortable and stylish Office in Moscow-city!
Откликнуться на эту вакансию: Customer Experinece Manager
Предыдущая вакансия:
Вакансия № 3004144 на должность Менеджер по продажам от компании Билайн: Офисы продаж в городе (населенном пункте) Красногорск