от компании (организации): ООО Mars Information Services в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 4850151 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 19 сентября 2024 года.
Дата обновления вакансии № 4850151 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 4850151 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: SACM Product Owner (Stupino)
Service Asset and Configuration Management (SACM) Product Owner
A mutually rewarding experience.
Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.
Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.
About Mars, Incorporated
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.
Mars Digital Technologies, where the job opportunity exists, is the global division of Mars Inc., responsible for developing, implementing and continuously improving IT Services that support the company’s business processes. This is a permanent position based in Stupino (Moscow region), Russia.
About the Job
IT Service Management exists to design, implement, and provide governance for the key operational business processes such as incident, problem, request, change, configuration, knowledge, and availability management. For the processes to be functional, the team owns, makes available, and constantly develops and improve the ITSM Platform ServiceNow. To make both areas work smoothly, the team works as a DevOps team with Program Management Office and Service Delivery sub-teams. Thus, there are several on-going projects throughout the year.
The team scope is global as well as all the roles in the team meaning that the role is unique for Mars Digital Technologies and has stakeholders in all the countries with IT presence. The key responsibilities of the role might be structured as the following:
- ServiceNow SACM Product Governance and Improvement:
- Is responsible for the area/product in ServiceNow platform as an owner.
- Guards Service Management tool integrity and its integration with other process tools.
- Familiarizes himself/herself with other Mars ITIL processes’ strategies and road maps to be able to ensure product integration with all other ITIL Processes/ServiceNow products and provide input to the process strategy and road map.
- Collaborates with Process owner(s) to make sure the new requirements comply with the process and engages process owner in customer conversations when required.
- Verifies/creates requirements for development related to the tool enhancement.
- Approves from tool perspective and coordinates tool CIP with support and development teams providing communication back to requestor and process stakeholders.
- Organizes and participates in testing related to his/her product.
- Prioritizes CIPs implementation in case of need.
- Product design for new customers:
- Is involved by a demand manager in new projects to consult a customer on requirements and design.
- Works with project manager to create stories/requirements for development and makes sure testing is complete.
- Industry best practices:
- Keeps tool related knowledge at the proper level through trainings, on-line communities, and the like.
- Studies industry best practices and ITIL recommendation on the process to be able to spot potential process gaps in the tool.
- Based on the knowledge acquired, suggests opportunities for process enhancements and tool efficiency and effectiveness improvements.
Qualifications and Requirements:
- Data modelling/Database design real life experience.
- Data analysis (BI) experience.
- General understanding of infrastructure technologies (e.g. Networks, Hosting), business applications (e.g. ERP) and its architectures.
- Hands-on experience in designing and developing software is a plus.
- Knows how to translate business problems into software & technical requirements.
- Exquisite attention to detail.
- Strong interpersonal skills including conflict management and an ability to work well with people at all levels in organization and of different cultures.
- Strong verbal and written English skills.
- Written, verbal, and diagrammatic communication skills, good presentation skills.
- Strong sense of responsibility, and team spirit.
- Ability to work under pressure and learn on the fly.
- University degree in Computer Science or related Engineering discipline.
- ITSM certification is a plus.
Откликнуться на эту вакансию: SACM Product Owner (Stupino)
Предыдущая вакансия:
Вакансия № 4850147 на должность Мастер ногтевого сервиса от компании HAIR CODE в городе (населенном пункте) Москва