от компании (организации): Hewlett-Packard в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Консалтинг, аутсорсинг"
с заработной платой: от 170000 до 210000 руб.
Вакансия № 7428826 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 30 октября 2024 года.
Дата обновления вакансии № 7428826 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 7428826 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
не требуется
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Partner Service Manager
At HP, we believe in the power of ideas. From cutting edge personal digital equipment to the most powerful IT solutions, we use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone—at every level in every function—is encouraged to have original ideas, to express them and to share them. We believe anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And it’s how ideas—and people—grow.
This person is responsible for improving channel partners’ ability to succeed with HP Print contractual portfolio, including S-Print/HP LaserJet and Page Wide products.
People in these roles will act as trusted advisors and champions for top channel partners for Service & Support related activities in order to support HP products/supplies & services growth and partner success in delivering best in class service to their customers. People will integrate technical knowledge and business understanding to create solutions for channel partners.
These positions will be located in strategic geographic sites, close to partners to be supported. They will operate in close partnership with Global Business Unit, Region Marketing, Sales teams, and HP Customer Support teams.
Responsibilities:
- Provide a single point of contact for service managers at major partners deploying and supporting HP’s Channel Partner portfolio
- Lead consulting with partner delivery teams in planning, delivering, and managing complex support design, deliver, and manage delivery of office printing solutions.
- Drive monthly/quarterly reviews with partners
- Provide expert consulting on a specific technology, application, service offering or market segment through proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Anticipate, understand partners needs from HP
- Promote HP strategies for improving products serviceability, diagnostic tools, SDS Value proposition
Proactive Support
- Gather feedback, provide access to existing documentation and support tool set, fleet support reporting
- Find broken processes, improve communications, fix breakdowns and define improvements plans.
- Deploy Service programs & Program changes with partners
Reactive Support
- Resolve technical and business incidents.
- Elevate Customer Support and Global Business Units attention on unresolved issues to find and fix hot problems (parts/ service issues…) through a fast Turn Around Time
- Quickly solve technical issues or escalate to appropriate teams in Customer Support / GBU
Operations management
- Ensure partner readiness for Process & Systems training. In case of a Compliance investigation, drive engagement with Partner’s Management
- Perform Partner assessments & ensure partner compliance to HP Ops guide
- Ensure NPI.NSI communications to partners and proactively track Service Qualification readiness completion
- Review partner delivery performance (Delivery KPIs) & Corrective action plans
- Is the HP Sales & category focal point for partner selection & on boarding, post sales issues?
Technical expertise
- Apply deep and broad office printing technical background and knowledge of copier industry trends to manage critical channel partner relationships.
- Integrate technical knowledge and business understanding to create solutions for channel partners.
- Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.
- Mentor/assist less-experienced team members on complex incidents.
Job Requirements:
Education:
- Bachelor of Science or Master of Science degree in Engineering, Computer Science, Computer Engineering or similar field, or equivalent experience. Master of Business Administration preferred.
Required Experience:
- 5-10 plus years of support, engineering, and technical experience with office copiers and office printing providers. Preferred to have additional experience with scanners, printers, MFPs, and similar products.
- Experience working across organizations.
- Process improvement and process implementation experience, especially with complex, distributed systems. Project Management Professional or Lean Sigma Black Belt certification preferred.
- Relationship management
- Fluency in English and key local languages required.
Other Requirements:
Greater than 50% travel required.
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Откликнуться на эту вакансию: Partner Service Manager
Предыдущая вакансия:
Вакансия № 7428820 на должность Менеджер по работе с ключевыми клиентами от компании Концепт Б в городе (населенном пункте) Москва