от компании (организации): Micro Focus в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Консалтинг, аутсорсинг"
с заработной платой: по договоренности
Вакансия № 8066773 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 12 сентября 2024 года.
Дата обновления вакансии № 8066773 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 8066773 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Technical Support Engineer
Premium Technical Support Engineer
Company description:
At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.
Job description:
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Responsibilities: ?
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise;
- Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Provide suggestions for operational efficiencies.
Required profile:
Education and Experience Required: ?
- Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.
Knowledge and Skills: ?
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. ?
- Some in-depth knowledge of corporate organization and policies. ?
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends. ?
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge. ?
- Anticipate Customer needs, develop proposed solutions, and build consensus. ?
- Provide Mission Critical customer recommendations to improve processes. ?
- Experienced knowledge of change management process and tools in complex environment. ?
- Advanced skills in project management, communication, analysis, and presentation. ?
- Expertise in area of focus and knowledgeable of future technology directions. ?
- Mission Critical and ITIL certifications.
What we offer:
We offer not only a job in international environment but also an attractive working environment where you can meet many new, inspiring people from all across the world. A place where you can develop yourself, work with experts, have some occasions to relax and have some fun as well as to enjoy many activities suitable for our Employees and their lifestyles. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today - we are eager to learn more about you
Откликнуться на эту вакансию: Technical Support Engineer
Предыдущая вакансия:
Вакансия № 8066769 на должность Менеджер по работе с клиентами от компании Связной в городе (населенном пункте) Звенигород