от компании (организации): Align Technology Inc в городе (населённом пункте): Москва, Россия
в отрасли экономики "Административный персонал" → "Секретарь"
с заработной платой: по договоренности
Вакансия № 9133240 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 8 сентября 2024 года.
Дата обновления вакансии № 9133240 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 9133240 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Support Specialist
About this opportunity
Align Technology’s Customer Success team is looking for a passionate and experienced Specialist to help us revolutionize the dental industry. Primary responsibility to effectively and efficiently respond to customer inquiries, requests and complaints; provide doctors and dental practices with proactive service. Focus on educating customers in each interaction and building long-term relationships.
In this role, you will…
- Focus on educating customers in each interaction, building long-term relationships with customers.
- Respond to business operations-related and basic clinical customer inquiries, received via phone, e-mail, or any other communication channel.
- Provide doctors and dental practices with proactive service, aiming at a prevalence of outbound interactions.
- Ensure timely resolution to customer inquiries, issues and complaints
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
- Maintain a basic knowledge in orthodontic/dental concepts and topics.
- Participate in special projects and/or training when requested.
- Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
In this role, you’ll need …
- Bachelor degree
- 3-5 years work experience in a customer based environment, benefit if medical device related.
- Orthodontic or Dental Background is considered a plus to perform this job function.
- Strong interpersonal, listening and persuasive communication skills.
- Willingness to learn.
- Good team player.
- Result-oriented; ability to work autonomously without constant supervision.
- Experience working in an international call center or service environment is a plus.
- English (spoken, written, reading)
- Russian is a native language
We offer:
- Employment according to the Labor law
- Competitive salary and annual bonuses
- Professional development and career growth, training, conferences, English and Spainish classes
- Voluntary Medical Insurance for all employees and their children (with dental treatment)
- Lunch allowance
- 28 vacation days, paid days-off.
- Democratic and open culture
- Gym in the office
- Corporate events for employees and their children
- Regular Working schedule: Monday to Friday from 9:00am-6:00pm
Откликнуться на эту вакансию: Customer Support Specialist
Предыдущая вакансия:
Вакансия № 9133236 на должность Комплектовщик заказов на склад(ВАХТА) от компании Лайн-логистик в городе (населенном пункте) Москва