от компании (организации): LC Waikiki в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 12011276 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 15 сентября 2024 года.
Дата обновления вакансии № 12011276 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 12011276 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: IT Specialist
LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Ma?azac?l?k Hizmetleri Ticaret A.?.
Today LC Waikiki trades in around 954 stores in 46 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.
There are nearly 3000 people working at LC Waikiki’s corporate office, more than 42,000 people in Turkey and abroad.
LC Waikiki aims to be the one of the 3 most successful ready-made clothing brands in Europe by 2023.
We Crown Our Successes with Awards
We were awarded in 3 categories in “Innovation Forum and Awards in Retail-2017” which was organized by Capital and Economist magazines.
We are ranked as 1st in “The Largest Ready-Made Clothing Retailer of Turkey based on the Number of Stores”
1st in “The Biggest Retail Companies According to Square Meter Abroad”
2nd in “The Companies Which Provide the Highest Employment Rate” of Turkey.
The Role: IT Specialist
As an IT Specialist you will represent all IT provided services in the country and be responsible for all Service Support and Service Delivery actions taken to ensure they meet country business needs and IT Requirements. You will be responsible for overall International Internal Customer Satisfaction.
Job Description:
- Maintain and support point of sale and back office systems;
- Support new store openings, functionality enhancements and upgrades;
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores;
- Provide first level support to customers’ requests;
- Perform diagnostics of customer issues;
- Resolve customer issues by troubleshooting over the phone with customer contacts;
- Refer customer issues to upper level support when necessary;
- On site diagnose, repair and upgrade hardware or software as necessary;
- Ensure accurate documentation of all calls handled;
- Perform follow-up call-backs with customers;
- Keep up-to-date on all Service Desk processes and troubleshooting procedures.
Requirements:
- University degree in Computer Science or equivalent (will be a plus);
- Minimum 2 years of helpdesk support experience is a must; support experience in POS systems (will be a plus).
Professional Know-How:
- Upper-Intermediate in English (both written and verbal);
- Preferably MCSA (Microsoft Certified Solutions Associate) certified;
- Strong knowledge of Windows server/client operating systems, PC hardware and local area networking;
- Minimum entry level knowledge of SQL Server, T-SQL programming.
Specific Competencies:
- Ability to work in a multinational/multicultural environment;
- Ability to fill multiple roles simultaneously;
- Able to travel frequently locally and abroad;
- Excellent troubleshooting skills;
- Excellent customer service and interpersonal skills;
- Team player and strong in communication.
Откликнуться на эту вакансию: IT Specialist
Предыдущая вакансия:
Вакансия № 12011264 на должность Руководитель отдела технической поддержки (Support) от компании DriverPack Solution в городе (населенном пункте) Москва