от компании (организации): Binance в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Поддержка, helpdesk"
с заработной платой: по договоренности
Вакансия № 15915353 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 26 августа 2024 года.
Дата обновления вакансии № 15915353 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 15915353 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Customer Complaint Specialist (Russian/English)
Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.
Binance is the no. 1 crypto-currency exchange in the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Job Responsibilities:
- Ensure that the customer complaints are managed to excellent professional standards and within the Company's terms and policies.
- Follow escalation and complaint procedures to ensure that all customer escalations and complaints are tracked and all relevant parties are informed of actions taken to resolve issues.
- Provide accurate and comprehensive written analysis and responses to customer complaints within the appropriate timeframes.
- Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters, whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
- Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting, and analyzing systematic issues and recommending solutions to improve processes and products.
- Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.
- Handle unpredictable emergencies.
- Complete the extra tasks assigned by the superior.
Job Requirements:
- Minimum of one year experience coming from an international background and capable of independently resolving sensitive and high priority cases as well as dealing with internal escalations, preferably in a financial or E-commerce industry.
- Excellent judgment in complicated situations, including effective communication, independent problem solving, and rich complaint handling experiences.
- Excellent listening, speaking, reading, writing skills, exceptional oral, and written communication skills in English.
- Confident, articulate, hardworking, and passionate.
- Proficient level of knowledge/expertise with PC hardware and software (Word, Excel, Access, and PowerPoint).
Conditions:
- Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
- Fast-moving, challenging and unique business problems
- International work environment and flat organization
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
Откликнуться на эту вакансию: Customer Complaint Specialist (Russian/English)
Предыдущая вакансия:
Вакансия № 15915350 на должность Главный эксперт отдела оперативного управления департамента оперативного управления от компании ОАО Московский узел связи энергетики в городе (населенном пункте) Москва