от компании (организации): Dell Technologies в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системная интеграция"
с заработной платой: по договоренности
Вакансия № 17318598 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 1 сентября 2024 года.
Дата обновления вакансии № 17318598 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17318598 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Account Services Management Consultant
Account Services Management Consultant
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us as an Account Services Management Consultant on our Product Services team in Moscow, Russia to do the best work of your career and make a profound social impact.
What you’ll achieve
As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
You will:
- Work as the single point of contact for all HES issues in Russia, build and foster a broad network across our customer base, be a strategic partner for all internal business stakeholders and represent Russia when it comes to any corporate HES Support discussions
- Manage the day-to-day operations of the High End Storage (HES) business for Russia to make sure customer satisfaction is kept at an extremely high level
- Coordinate all activities, including training requirements and skills attainments, of the HES field Engineers based in Moscow & Kiev to make sure all break & fix and implementation activities are completed professionally and on time
- Communicate and drive relevant support service – escalations, updates and recommendations - to both internal & external customers to ensure a high level of compliance and performance
- Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 12 to 15 years of related experience in a similar position
- Strong communication skills (written, verbal and listening)
- Complex problem solving
- Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment
Desirable Requirements
- Bachelor’s degree
- Relevant product certification
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Откликнуться на эту вакансию: Account Services Management Consultant
Предыдущая вакансия:
Вакансия № 17318593 на должность Инженер 1 линии технической поддержки / Помощник системного администратора от компании I Like IT в городе (населенном пункте) Москва