от компании (организации): ООО Алкон Фармацевтика в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системная интеграция"
с заработной платой: по договоренности
Вакансия № 17573490 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 16 августа 2024 года.
Дата обновления вакансии № 17573490 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 17573490 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Application Manager (IT)
About us
Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries. We have a long history of industry firsts, and each year we commit a substantial amount in Research and Development to meet customer needs and patient demands.
Currently we are looking for an Application Manager professional who will be responsible for business applications in Russia. All in-scope IT applications/tools/interfaces should operate with expected service levels and stability. Security and data integrity should be maintained on proper level. Demand for new/additional functionality/Interfaces should be collected, prioritized, budgeted and approved with relevant stakeholders in Russia business and Alcon corporate IT functions according to processes.
Join Alcon and help the world See Brilliantly!
Main Responsibilities
- Establish and maintain in-scope applications support via own knowledge, local and Alcon global 3-rd party suppliers with the aim to provide applications stability and business processes continuity;
- Monitor support/development services quality to meet established SLAs. Track 3-rd party suppliers quality based on SLAs and KPIs. Make necessary corrective actions;
- Closely follow-up on all in-scope applications incidents, problems, change request to provide resolution or changes according to plan, good quality, properly approved/documented;
- Establish and run governance processes for in-scope applications to drive enhancement and functionality extension processes transparent, clear with proper approval and budget/resources assignment;
- Maintain application data, interfaces and IT security by regular checks with process owners;
- Regularly communicate with all applications stakeholders from local business, global IT teams and supporting functions to keep high level of alignment;
- Maintain high quality of applications documentation. Keep and develop knowledge base to share it with first line support and in case of transition from one supplier to another;
- Proactively identify areas for improvement for applications functionality, support quality, users satisfaction based on own experience and business needs;
- Act as mentor for application support personal to form high performance/service culture
Background and experiences
- Bachelor’s degree;
- Fluent English is a must;
- At least 2 years of demonstrated skills on similar role or business/system analyst roles;
- Experience of delivering complex applications to satisfy business needs;
- Project management skills, includes budgeting, tracking and measuring progress, transition application to on-going support and KPI’s reporting;
- Ability to collect and analyze customer insights, understand application landscape in Alcon locally and globally, and propose the best fit for purpose solution;
- Communication, presentation skills and influence skills to manage cross-functional teams, stakeholders and vendors;
- Technical skills: understanding of client-server technologies, network technologies on general level, web technologies
We offer
- Opportunity to work on best in class technology platforms and solutions, having the broad view at the technologies & tools used in Alcon globally;
- Opportunity to work in a high paced agile environment with people who are passionate of delivering outcomes and a culture of simplification and ownership;
- Empowerment to create, improve and work on the innovative solutions that will deliver the highest value and determine the direction of our organization growing & developing;
- Attractive compensation and benefits package, including private medical care, group insurance, lunch card, mobile allowance;
- Brand new office with a lot of facilities inside, located at Sokol
Откликнуться на эту вакансию: Application Manager (IT)
Предыдущая вакансия:
Вакансия № 17573482 на должность Оператор теплового пункта от компании МУП «ТРОИЦКТЕПЛОЭНЕРГО» в городе (населенном пункте) Троицк