от компании (организации): Multilogin Software Ltd. в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Интернет"
с заработной платой: по договоренности
Вакансия № 26476311 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 21 августа 2024 года.
Дата обновления вакансии № 26476311 на сайте Работа в Москве и Московской области (МО, Подмосковье): Суббота, 21 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 26476311 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Technical Support Engineer (Remote) RU / ENG
In Multilogin, we create an application to help people automate and scale online businesses. We allow users working with affiliate marketing, e-commerce, SMM, crypto, or similar industries through web browser automation.
We are looking for a Technical Support Specialist to work with our CX Team. In this role, you will be a crucial player as you will be the first line of communication with our users , and you will act as the user's trusted product advisor. To be successful in this role, you must have the ability to develop a deep understanding of Multilogin product at both a functional and technical level. In addition, you will support the business by answering customer questions relating to our application and any aspects relating to troubleshooting issues. Finally, you will also leverage this knowledge to build and nurture relationships with our users and ensure they get the most out of their Multilogin investments.
Responsibilities
- Provide customer support to users through email and live chat
- Investigate user problems and work with engineering teams to resolve product issues
- Handle payment-related operations
- Learn and document information about users
- Establish strong relationships with key customers
- Participate in software testing
- Provide regular issue and trend reporting to help internal teams understand the customer experience
Requirements
- 2 or more years of experience in Technical customer support
- Fluent in English and Russian
- Strong understanding of support processes – handling tickets, monitoring, processes, and metrics
- Previous experience working with Jira or Confluence
- Strong written and verbal communication skills
- Flexible in working hours
- Previous experience working remotely and/or with distributed teams or highly motivated to do so.
What we offer:
- Culture of Freedom and Responsibility (be trusted to do the best thing without approvals and permission asking)
- Freedom to work from anywhere
- Top of the market compensation
- Benefits including sports membership and professional education compensation
- Home office equipment and furniture, fully on us
- Company retreats and meetings with international team members at least twice per year
Откликнуться на эту вакансию: Technical Support Engineer (Remote) RU / ENG
Предыдущая вакансия:
Вакансия № 26476310 на должность Архитектор-дизайнер от компании ООО ХААСТ в городе (населенном пункте) Москва