от компании (организации): IT_Selection в городе (населённом пункте): Москва, Россия
в отрасли экономики "Административный персонал" → "Письменный перевод"
с заработной платой: от 800 до 1000 USD
Вакансия № 26560230 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Пятница, 20 сентября 2024 года.
Дата обновления вакансии № 26560230 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 10 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 26560230 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Support Specialist (English)
Things to be:
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You are passionate about supporting customers, processing their feedback and advocating for user-centered research
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You are well organized and take initiative
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You use your product sense to identify and advocate for a great user experience
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You have great communication skills and are able to initiate and manage cross-departmental conversations and projects
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You are process and data-driven and understand the value of user-centered design
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You are naturally empathetic and always advocating for the customer
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You are a creative problem solver and operate with curiosity
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You are able to manage multiple tasks and projects at once
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You like to push yourself and want to grow in your role on the CX team–the sky's the limit!
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You are flexible and able to navigate change–being a team player is the name of the game
As a Customer Experience Agent, you will:
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Provide first level contact and convey resolutions to customer issues
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Resolve customer concerns effectively and efficiently, in a professional and customer centric manner, using the proper escalation process when necessary.
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Anticipate and identify potential negative customer situations, turning them into positive experiences
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Properly escalate unresolved queries to the next level of support and/or to development team
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Properly report emerging issues to manager
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Properly update customer data and account adjustments
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Walk customers through problem solving process
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Follow up with customers, provide feedback and see problems through to resolution
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Utilize excellent customer service skills and exceed customers’ expectations
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Ensure proper recording, documentation and closure
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Preserve and grow your knowledge of help desk procedures, products and policies
Requirements:
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Advanced English fluency
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Articulate with exceptional verbal and written communication skills, including a high standard of spelling and grammar
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Excellent work ethic with a “do what it takes to get the job done” mentality
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Strong sense of urgency
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Self motivated with a drive to deliver the best
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Keen eye for detail and organization
Откликнуться на эту вакансию: Customer Support Specialist (English)
Предыдущая вакансия:
Вакансия № 26560228 на должность Переводчик от компании Полюс в городе (населенном пункте) Москва