от компании (организации): DELL в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системная интеграция"
с заработной платой: по договоренности
Вакансия № 5901164 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 19 сентября 2024 года.
Дата обновления вакансии № 5901164 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 5901164 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Senior Technology Service Specialist
Senior Technology Service Specialist
At Dell EMC, our purpose is to create technologies that drive human progress. Are you a professional who has passion and commitment to help customers maximize their use of technology to drive their business? If so, we would love to hear from you!
As a Dell EMC Senior Technology Service Specialist you will have the opportunity to be a trusted advisor to some of our top customers. Be part of our Support & Deployment Services team responsible for building and managing relationships with Dell EMC’s key accounts and enhance customer loyalty.
In this role, you will be responsible for working with customer contacts at multiple levels to identify and align business and IT goals, discover their challenges and identify current and future needs. As a Senior Technology Service Specialist, you will be an integral part of the account team and partner with our customers to reduce effort and avoid unplanned outages by providing proactive preventative guidance using Dell EMC’s tools and services. You will achieve this through the development of a service delivery plan and make recommendations for operational best practice, by working collaboratively with the customer and engage with the relevant Dell EMC teams.
You will leverage your industry experience to provide a consultative approach to assist customers in their end-to-end lifecycle management. Assist customers to operate a range of solutions including datacenter, cloud and end-user technologies. You will be able to apply your service management skills by utilizing ITIL based knowledge within a project management framework to improve support processes and procedures.
You will be a valued member of the account team with early engagement throughout the sales and product lifecycle, contributing to account plans and serving as a contact point with internal support teams.
A good work-life-balance is key for team members to give the best for our customers. Flexible working hours and locations help to make Dell EMC a great place to work.
Your responsibilities are:
- to maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.
- to act as a single point of contact for support requirements in relation to your assigned customers’ IT environment.
- to guide service delivery, develop creative solutions to customer challenges and ensures customer awareness of support entitlements.
- to ensure effective ownership and communication of support service activities between the customer, technical support and the account team, which includes problem management.
- to help customers to adopt tools and services that enable them to be more productive and reduce downtime.
- to develop and coordinate proactive maintenance initiatives based on industry best practices.
- to identify and implement continuous improvement activities in support of your customers and Dell EMC’s business processes.
- to collaborate with account team members and other Dell Technologies colleagues to grow our business.
Requirements
- Experience of large customer service account management.
- Experience with data center technologies and solutions
- Ability to effectively engage and build relationships with a range of contacts, from technicians to directors.
- Excellent presentation, communications, and interpersonal skills.
Preferences
Company Description:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
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