от компании (организации): ООО Mars Information Services в городе (населённом пункте): Ступино, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Аналитик"
с заработной платой: по договоренности
Вакансия № 7734883 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 14 августа 2024 года.
Дата обновления вакансии № 7734883 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 20 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 7734883 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Senior Service Analyst (SAP MM, PP, QM, PM)
Mars IS is the global division of Mars, responsible for developing, implementing and continuously improving the IT Services that support our business processes. An opportunity exists for Senior Service Analyst covering Logistics (raw and pack materials), Manufacturing, Quality Management and Plant Maintenance areas within global service team, which has several offices over the globe. This is a permanent position based in Stupino (Moscow region), Russia.
THE JOB
Would you like to help business to be more effective by governing functional changes to applications? Improve IT support processes? Investigate not obvious issues in order to find root cause? Communicate with global teams in dozens of countries all over the world? To be part of IT hub of young and ambitious professionals? We do. You can.
This role provides functional and technical support for global business applications, mainly SAP (SAP modules: MM, PP, QM, PM) with focus on EU region, around 50 factories. The role holder will be accountable for ensuring availability and efficiency of our IT services for the MARS Business Units within the designated functional area.
MAIN ACCOUNTABILITIES AND ACTIVITIES
· Operational excellence
- coordination of offshore and onsite contractors to meet defined SLAs for service tickets resolution (incidents, requests, problems etc.)
- coordination of offshore and onsite contractors for software functional enhancements (minor and medium developments), based on business requests and recommended template solutions
- represent service team within network of key users and functional experts in region, work with escalations regarding service level
· Projects successful delivery (some examples below, list could vary)
- software releases cycle management (coordination of testing, fixes, go-live)
- support take ons for new applications rollouts from deployment teams into service - both for rollouts of existing functionality on new site, also as for rollouts of brand new applications (check & collect pre-requisites for such transition into service support)
- coordination from application side of disaster recovery annual tests for critical applications
- automation projects coordination (for example testing and daily checks automation)
· Applications service ownership & support processes continuous improvement based on ITIL framework
- To be accountable for overall service level for owned applications
- To lead support processes enhancements for owned applications
QUALIFICATION
· 3+ years of SAP experience from service or development or deployment side, or from business side as a key user in any supply chain related modules. There will be no need to have deep SAP functional knowledge, but to coordinate team of contractors and so understand context, do high level risk assessment, ask proper questions to progress with issues resolution via analysts etc.
· Client / service technology experience is a plus
· Fluent English (both verbal and written)
· ITIL framework usage experience is a plus
· Big international company experience is a plus
Conditions:
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International company;
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Extended social package;
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Open office environment;
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Opportunity to work with team of professionals;
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Opportunity to learn new functionality and business processes, also as practice in some project management and coordination type of work;
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Flexible schedule;
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Relocation package in Moscow region, Stupino city;
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Corporate transport within Stupino city and from Moscow (metro station Tulskaya, Domodedovskaya).
Откликнуться на эту вакансию: Senior Service Analyst (SAP MM, PP, QM, PM)
Предыдущая вакансия:
Вакансия № 7734879 на должность Аналитик от компании ГБУ МосТрансПроект в городе (населенном пункте) Москва