от компании (организации): ООО Mars Information Services в городе (населённом пункте): Ступино, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Аналитик"
с заработной платой: по договоренности
Вакансия № 948035 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 8 августа 2024 года.
Дата обновления вакансии № 948035 на сайте Работа в Москве и Московской области (МО, Подмосковье): Пятница, 20 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 948035 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
3–6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Senior Process Governance Analyst (специалист по внедрению и поддержке ИТ процессов)
Please, pay attention, that our office is located in Stupino, Moscow region.
Process Governance team contributes to Operational Excellence by designing, implementing and controlling the key operational business processes: incident, problem, change, configuration and knowledge management. The key purpose of those processes is to ensure effective and smooth collaboration between various Mars IS operational teams with an outcome of faster service restoration and less service disruptions.
Team also owns the ITSM tools and reporting – development, implementation, roadmap and support.
One of the important job aspects is successful collaboration with multiple Mars Information Services teams: understanding of requirements, design of the new and change of the existing processes and tools, leading cross-functional projects. ESP team also shares the global change management board and publishes periodic Mars Information Services scorecards.
Key responsibilities:
- Provide Service Management Best Practices expertise by leading or participating in process improvements projects. Set the operational processes standards and practices and control process compliance.
- Conduct periodic quality audits to ensure adherence to standards and practices.
- Support company’s ITSM toolset, drive Continuous Improvement Processes (CIP’s) when necessary, document functional and technical specifications.
- Successfully manage vendor service.
- Provide reporting service.
- Lead the Community of Practice and perform process governance.
- Develop, deliver and update training materials for the tools and processes supported by team.
- Develop new functionality within ITSM toolset in accordance with business requirements.
Requirements:
- Education & Professional Qualification: bachelors Degree – Masters Preferred.
- Knowledge/Experience:
- At least 2 years of IT experience: infrastructure or business applications.
- Knowledge of the key service management best practices: ITIL, COBIT, MOF etc.
- Proven experience of implementing process changes with realized benefits.
- Knowledge/experience of BI capabilities is a plus.
- Understanding of Mars IS organizational structure and operational ways of working.
- Ability to effectively work and achieve results in a multicultural environment.
Terms:
- Work in the international company.
- Open office environment.
- Opportunity to work with team of professionals represented globally.
- Opportunity to learn new functionality and business processes.
- Flexible schedule.
- Extended medical insurance.
- 100% sick leave compensation recovery.
- Meal compensations.
- Relocation support.
- Corporate transport is available for employees every day:
- within Stupino city;
- from Moscow to Stupino (from Tulskaya and Domodedovskaya metro station).
Откликнуться на эту вакансию: Senior Process Governance Analyst (специалист по внедрению и поддержке ИТ процессов)
Предыдущая вакансия:
Вакансия № 948034 на должность Менеджер по работе с корпоративными клиентами / менеджер по продажам от компании Нек. орг. Культурно-просветительский центр Булгаковский Дом в городе (населенном пункте) Москва