от компании (организации): Инженико в городе (населённом пункте): Москва, Россия
в отрасли экономики "Высший и средний менеджмент" → "Администрирование"
с заработной платой: по договоренности
Вакансия № 9099553 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 7 августа 2024 года.
Дата обновления вакансии № 9099553 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 9099553 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Head of Operations Centre
We are looking for an operations manager, reporting to the East Europe and IRU operational centre.
- He/She will coordinate repair teams, overview logistic, customization and field service activities, support colleagues in fulfilling daily activities and targets.
- He/She will be responsible for monitoring the KPI’s and implementing continuous improvement activities to increase efficiency and quality, whilst reducing overall costs.
- He/She will manage the relationship with external provider for logistics activities working closely with colleagues from purchase, forecast and logistic departments in Russia.
- He/She will constantly monitor the productivity of his team and of the external team, chasing to improve the efficiency of the departments every day.
Subdivisions: logistics; repair; hardware service delivery (outsourcing); call centre and field service.
Job Purpose
- Implementation of industrialization approach for Operational centre set-up based on EMEA guidance;
- Management of service department team members, including customer service interactions, reports, and repairs;
- Providing the highest level of customer service with a sales-minded attitude while developing lasting customer relationships;
- Supervision of activities entrusted to the external supplier.
Job Duties
- Effectively manage team members, including technicians, to ensure team objectives and KPI’s are being carried out;
- Display extensive working knowledge of industry standards and practices, including product details and company services offered;
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally;
- Ensure customer satisfaction;
- Develop working knowledge of industry regulations, restrictions, and laws, and ensure service department adheres to all regulations;
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency and field service (direct resources and partners);
- Resolve problems and improve current service desk methods to increase productivity and customer service, monitor department issues and client complaints to define patterns and work to lessen these recurring issues;
- Strategically plan and manage logistics, warehouse, and third party external direct and indirect services;
- Manage repair activities based on customer needs and contract type;
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency;
- Manage relationship with providers and relevant purchasing department, support the negotiation with logistic providers;
- Manage outsourcing of warehouse in solving any arising problems or complaints;
- Maintain metrics and analyse data to assess performance and implement improvements;
- Set company standards process and KPI’s in the repair centre;
- Comply with laws, regulations, company procedures and policies as well as with ISO requirements;
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly;
- Supervise team members performing inspections, preparing reports, and doing repairs; if necessary, carry out these job duties personally to ensure highest quality of work.
Requirements (Skills and Qualifications)
- Previous service experience;
- Comprehensive industry knowledge;
- Management experience;
- Strong customer-facing skills;
- Strong written and verbal communication (English);
- Self-motivated, troubleshooting, creative problem-solving;
- Degree in Business/Engineering or Administration;
- Knowledge about logistics, experience with external logistic provider or similar;
- Demonstrable ability to lead and manage staff; strong teamworking;
- Excellent analytical, problem solving and organisational skills;
- Ability to work independently and handle multiple projects;
- Excellent knowledge of IT systems of logistics, repair and operations service portfolio;
- Start-up experience would be an advantage.
Primary Location: Moscow
Roving type of work (mobility between company offices and outsourcing provider location)
Business trips: 25%
We offer
- Unique working environment and corporate culture that supports learning & development, along with an education assistance program;
- Possibility to grow professionally, both in own department and in other units of the company.
- Value-driven work environment: you can expect integrity and respect from all your colleagues and your leadership team.
- Extensive benefits package including: voluntary medical insurance, life insurance amenities such as coffee, tea, snacks, etc.
Ingenico Group is an Equal Opportunity Employer.
Откликнуться на эту вакансию: Head of Operations Centre
Предыдущая вакансия:
Вакансия № 9099548 на должность Повар-кассир в салат-бар от компании ООО Миксалат в городе (населенном пункте) Москва