от компании (организации): ООО Монэн Рус в городе (населённом пункте): Ступино, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Компьютерная безопасность"
с заработной платой: по договоренности
Вакансия № 15131350 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Четверг, 19 сентября 2024 года.
Дата обновления вакансии № 15131350 на сайте Работа в Москве и Московской области (МО, Подмосковье): Воскресенье, 22 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 15131350 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: IT Support Specialist
The IT Support Specialist takes active part in user support activities and in delivering services/projects locally in relationship with business and operations teams. The IT Support Consultant brings solutions to customers’ requests with constant customer orientation.
Key Responsibilities
- Service/Project delivery
- Respect of quality and security standards, to ensure full compliance with company IT department guidelines
- Participates in delivery of transversal services, liaising with business and operations teams
- Takes lead for certain local technical projects while consulting with and keeping informed the central IT team in France
- Contributes to subjects/projects led by the central IT team in France
- Maintains functional and/or technical documentation
- Level 1 and 2 support
- Assists users in day-to-day functionality and efficiency
- Takes technical lead for blocking issues with local users
- Qualifies problems with deeper diagnosis methodology
- Brings expertise to seek for proper resolution
- Liaises and communicates with business or central IT team to get specific issues resolved and properly managed
- Supports, advises and trains users
- Realizes on-site interventions when needed and remotely access workstations to resolve issues on various technologies if necessary
- Monitors and controls activities of external providers for maintenance/outsourced services in the IT department
- Sets processes to improve efficiency of local support activities
- Monitors and manages IT infrastructure and ensures proper resolution or escalation in case of alerts or emergencies
- Resolves local network related issues including but not limited to local area connection problems, network access, switch problems and internet access
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Education and Experience
- graduation in IT management school
- Minimum 5 years’ experience supporting users and participating in delivery of projects
- Technical competencies of Software, Hardware, Windows desktops and servers, Printers, VMWare, switches, desktop and mobile phones, Office 365 and other miscellaneous software and hardware items
- English : fluency mandatory
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Key relationships
- Internally : Central IT team in France, Business and Operations teams , end-users
- Externally : Outsourced consultants and providers
- Customer satisfaction
- Reporting on performance
- SLAs
- Project reporting
Conditions:
- Employment in accordance with the labor code of Russian Federation
- Voluntary Medical Insurance including dentistry - after a trial period
- Working schedule: 5/2 (Saturday, Sunday - days off)
- Place of work - Stupino district, Shmatovo village, Special Economic Zone Stupino Square.
Откликнуться на эту вакансию: IT Support Specialist
Предыдущая вакансия:
Вакансия № 15131339 на должность Конструктор-технолог мебели от компании Шкафулькин в городе (населенном пункте) Москва