от компании (организации): Visa Inc в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системный администратор"
с заработной платой: по договоренности
Вакансия № 21523356 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Среда, 13 ноября 2024 года.
Дата обновления вакансии № 21523356 на сайте Работа в Москве и Московской области (МО, Подмосковье): Четверг, 14 ноября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 21523356 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
более 6 лет
Тип занятости:
полная занятость
График работы:
полный день
Дополнительные сведения о вакансии: Client Care Analyst, Client Support & Implementation
Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
At Visa, your individuality fits right in.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
SUMMARY OF THE ROLE
The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.
JOB SCOPE
This role is an individual contributor with a primary focus on execution. This position is at the professional level and serves as a technical/functional specialist and is involved in solving complex problems. This position receives a minimal level of guidance and supervision and will act as a mentor to other team members.
RESPONSIBILITIES
- Respond to routine operational service and support inquiries from Visa client institutions.
- Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
- Perform transaction and process research to analyze potential technical or operational problems or issues.
- Complete data entry in a timely and accurate manner for assigned client institutions
- Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
- Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.
- Be accountable for delivering against commitments to clients.
- Organized in tasks and activities.
- Develop process improvement procedures to improve operational efficiency
Qualifications
• Bachelors/Degree or equivalent experience. Typically requires a minimum of 3-5 years’ experience in a customer-facing role in software, financial or information services
• Must be a self-starter with strong organization and resolution management skills
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Technical aptitude with the ability to absorb technical information and strive for continuous learning
• Working knowledge of VisaNet Integrated Payment (VIP) and BaseII systems, EMV and Visa Integrated Circuit (VIS) technical specifications
• With experience or knowledge in Token, P2P, Ecommerce and 3DS knowledge
• Proficiency in Microsoft Office
• Excellent verbal, written and interpersonal skills are required
• Language – proficient in English and Russian
• Fluency in French (reading, writing and speaking) is a plus
• Candidate must have the ability to travel
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Откликнуться на эту вакансию: Client Care Analyst, Client Support & Implementation
Предыдущая вакансия:
Вакансия № 21523348 на должность Производитель работ от компании Восток-Сервис в городе (населенном пункте) Москва