от компании (организации): Smartcat в городе (населённом пункте): Москва, Россия
в отрасли экономики "Информационные технологии, интернет, телеком" → "Системный администратор"
с заработной платой: по договоренности
Вакансия № 23931136 добавлена в базу данных сайта Работа в Москве и Московской области (МО, Подмосковье): Суббота, 14 сентября 2024 года.
Дата обновления вакансии № 23931136 на сайте Работа в Москве и Московской области (МО, Подмосковье): Понедельник, 23 сентября 2024 года.
Обращаем Ваше внимание, что на момент обращения к работодателю вакансия № 23931136 может быть уже занята. Администрация сайта Работа в Москве и Московской области (МО, Подмосковье) приносит извинения за доставленные неудобства.
Требования к опыту работы:
1–3 года
Тип занятости:
полная занятость
График работы:
удаленная работа
Дополнительные сведения о вакансии: Customer Experience Specialist
Smartcat is the operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.
Support Engineer Mission
The mission of Support Engineer is to address our customers’ needs by offering assistance with passion and approachability and escalating issues (feature requests, bugs, etc.) to the development team. By delivering excellent support to our amazing users, you’re expected to maintain a 100% customer satisfaction rate in this role.
Your outcomes are:
- Resolve customer support inquiries and requests in modern ticketing systems such as Zendesk and YouTrack
- Brainstorm and troubleshoot complex issues
- Develop and maintain documentation for the user's help center and internal usage
- Escalate customer inquiries and requests to other teams (Product, development, success, etc.)
- Engage and collaborate with engineers, analysts, testers, success managers, and product managers
Requirements:
- Excellent written communication skills in English and Russian
- Truly love helping and teaching people
- Possess exceptional troubleshooting and problem-solving skills
- Bonus points for demonstrated technical support and quality assurance experience
- Experience working with remote teams
- Being eager for success and aggressive for growth
- Openness to feedback and others’ opinions and ideas
Why joining Smartcat might be your best move so far
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The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends — big data, artificial intelligence, machine learning — are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-related.
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You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work, and millions of people exchange knowledge and ideas in the world.
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While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the network naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting.
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We are a global team of 100+ enthusiastic people, with hubs in Boston, Amsterdam, Limassol, Moscow, and Hong Kong — and our users and partners are scattered all around the globe. We’re eager to succeed and transform the world of language services for the better. We grow aggressively while preserving our culture of empathy. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too.
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Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries.
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We are looking for someone who will become a part of the executive team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $1b in GMV. Our journey isn’t for the faint of heart. You need to be an extremely fast learner to bring value to our users and the industry as a whole. You need to see the big picture and execute strategies that significantly increase shareholder value over time. We need a sharp mind who can stay two steps ahead on the road with us. We’ve got lots of success to share if you’re ready for it.
Откликнуться на эту вакансию: Customer Experience Specialist
Предыдущая вакансия:
Вакансия № 23931131 на должность Специалист по управлению персоналом (КДП) от компании Московский метрополитен в городе (населенном пункте) Москва